Staying safe when you need medical care from GP practice
- Do not come in to the surgery for routine care if you have any symptoms of Covid-19 (Cough, high temperature, loss of smell or taste)
- If you need any medical help or advice contact us by phone and a GP will triage your request.
If your GP decides that a face to face assessment is necessary, they will book an appointment for you to be seen by the duty doctor in the afternoon. Here is some important information about your visit to help keep you and our staff safe.
- Come in at your appointment time, not before. This is to minimise the amount of time spent in the surgery and avoid having more than 1 person in the waiting room at a time.
- Please come to your appointment alone unless you are accompanying a child or vulnerable adult.
- Stand in the area marked out in the waiting area and let the receptionist know you have an appointment.
- Please wear a face covering or mask to your appointment. This needs to be well fitted and covering both your mouth and nose.
- We have a hand sanitiser in the waiting room, please use this before going through to the consulting room.
- The GP or Nurse you see will be wearing full PPE this means a mask, apron, gloves and visor
We can all help control the virus if we all stay alert. This means you must:
Do not leave home if you or anyone in your household has symptoms.
What to do if you have symptoms
If you have any of the following symptoms
- high temperature
- new, continuous cough
- loss or change to your sense of smell or taste
Call 111 if you cannot get help online. Do not go to places like a GP surgery, hospital or pharmacy.
You can ask for a test:
- for yourself, if you have coronavirus symptoms now (a high temperature, a new, continuous cough, or a loss or change to your sense of smell or taste)
- for someone you live with, if they have coronavirus symptoms
The tests are not suitable for children under 5 years old.
If you're asking for a test for someone else and the person is aged 13 or over, check they're happy for you to ask for a test for them.
What can you do to help minimise the risks to the vulnerable and healthcare staff?
- Read the government guidance on social distancing https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing
- Only come into the surgery if you have been asked to do so by the GP or have a pre-booked appointment and are symptom free.
- Use our online consultation service wherever possible - this can be used for medical problems and administrative queries.
- As a temporary measure we are now taking prescription requests by phone. If you have online services, please order your prescriptions online.
- If you have been asked to come in for an appointment please do not bring friends or family members in with you where possible.
- Wash your hands regularly.
How to get urgent medical help from your GP
**Please note that we are only operating
services from The Grange due the pandemic **
- Call at 8.15am, our reception team will take a description of your symptoms and add your name to the GP's triage list.
- The GP or Nurse will then ring you back to assess you over the phone. (This will be the same for housebound patients - GP will call and only visit if necessary)
- Your problem may be managed by the GP or Nurse over phone with advice and/or a prescription or you may be asked to come into the surgery if appropriate.
- Use our online consultation service https://wsp.psf-live.co.uk/7191/#/portal (Please check response times)
For the latest updates and advice go to: